VanDutch Boatyard

VanDutch elevates customer experience with Boatyard’s on-demand boat services marketplace

VanDutch, manufacturer of luxury pleasure crafts, has announced they have launched the new VanDutch Customer Care App, powered by Boatyard – the world’s first on-demand boat services marketplace. The new strategic partnership provides VanDutch boat owners with a simple, easy-to-use app for ordering cleaning, fueling, captains, maintenance and service directly from their mobile phones.



How the Customer Care App Works

Boat owners have had no single trusted resource for finding and booking qualified and vetted marine professionals to service their boats. They have been forced to seek referrals through word-of-mouth or Google searches, neither of which guarantees the quality of service required for such a valued asset. Boatyard solves this problem through a simple, easy-to-use mobile app, driving value to consumers and marine industry partners.

VanDutch owners can now search for the service they need on their boat, choose a date and time that’s convenient for them, and book their service, knowing that their yacht will be ready to set sail as soon as they step foot on dock.

The services currently being offered through the VanDutch Customer Care App include:

CLEAN
Schedule a cleaning or deep detailing of your VanDutch.
FUEL
Have fuel delivered directly to your dock.
SERVICE
Schedule routine maintenance or repair service from certified technicians.
MAINTENANCE PLANS
One touch yacht maintenance on-demand.
CAPTAINS
Book a certified captain to take over the helm, or transport your VanDutch.
CONCIERGE
Stay connected with VanDutch for concierge services or special requests.

Boat information is securely stored, making the booking of services a seamless experience.

Elevating the Customer Experience

VanDutch says this new investment in technology continues its lead in marine innovation that makes owning a VanDutch an elevated, stand-apart experience for its elite family of owners. With the new app, VanDutch owners will have unprecedented access to pre-qualified marine services professionals.

“We wake up every day thinking of ways to make boating easier and more enjoyable for our owners,” said Nick Cardoza, VP of VanDutch Inc. “When we saw what Boatyard had created, we knew that they would be a perfect fit for our company. For some manufacturers, the relationship with a buyer ends at closing. For VanDutch, that’s just the beginning.”

The new VanDutch Customer Care App was announced during the 23015 Fort Lauderdale International Boat Show as Boatyard continues to grow as 25% month over month since their initial launch in December 2014.

“Partnering with VanDutch is an exciting endorsement of Boatyard’s mission to deliver boater happiness on-demand.” said Nathan Heber, founder and CEO of Boatyard. “VanDutch owners don’t have the time to place numerous calls or conduct exhaustive online searches in the hopes that the vendors they find will be reliable, professional and priced appropriately. Boatyard solves this problem, yes through technology, but more importantly with our ethos of delivering superior customer service.”

Boatyard currently has more than 1,200 registered users in South Florida, and aims to extend its service to other popular boating regions in the U.S. in the coming months.




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